This policy explains what personal data Motovu handles, why, and the choices you have. Effective date: 30 October 2026.
Motovu (“Motovu”, “we”, “us”) is a gate check-in, check-out and workshop security platform for vehicle service centres, operated by Akrabhi Softlabs Private Limited (CIN: U72900OR2018PTC029102), having its registered office at K4-113, Kalinga Nagar, Bhubaneswar, Odisha 751019, India. For the purposes of the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and related Indian law, we act as a Data Fiduciary for data about our own website visitors and prospective customers, and as a Data Processor for data a service centre (our customer) enters into Motovu about its own staff, customers and vehicles.
This policy covers our website https://motovu.app, the Motovu web dashboard, the Motovu mobile apps, and any messages we send through channels such as email, SMS, WhatsApp or other Meta platforms.
| Category | Examples | Source |
|---|---|---|
| Account & staff data | Name, phone number, email, role (guard, advisor, manager), workshop/branch, login activity | You or your employer |
| Vehicle & visit data | Registration number, vehicle type and model, entry and exit time, job card reference, condition notes, delivery checklist | Entered or captured by workshop staff |
| Images | Number-plate and vehicle photos taken at the gate, handover photos | Captured through the Motovu app |
| Vehicle owner contact data | Name and phone number of the person dropping off or collecting a vehicle, and ID verification details where the workshop requires them | Workshop staff |
| Website & enquiry data | Name, company, phone, email and message submitted via our contact form; basic technical logs (IP address, browser, pages visited) | You |
| Device data | Device model, OS version, app version, crash logs; camera access when you scan a plate | Your device |
We do not intentionally collect sensitive personal data such as health, financial account or biometric template data. We do not sell personal data.
We process personal data on the basis of your consent, the performance of our services to your workshop, and legitimate uses permitted by the DPDP Act, such as compliance with law and prevention of fraud.
Where a service centre enables customer messaging, Motovu may send transactional notifications (for example “your vehicle has been checked in”) through the WhatsApp Business Platform or other Meta-provided services. When this happens, the recipient’s phone number and message content are shared with Meta Platforms, Inc. and its affiliates to deliver the message, and are also subject to Meta’s own terms and privacy policy. We only message people whose number was provided to the workshop for this purpose, and every recipient can opt out by replying STOP or by emailing us at abhijeet@akrabhi.com.
We do not use Meta data for advertising, do not sell it, and do not use it to build profiles of individuals. If we offer “Log in with Facebook”, we only receive the profile fields you approve and use them solely to create and secure your account. You can remove Motovu from your Facebook settings at any time and request deletion as described on our Data Deletion page.
We share personal data only as needed to run the service:
We never sell personal data or share it for third-party advertising.
We keep data only as long as needed for the purpose it was collected, or as the law requires. Typical periods: gate images and visit logs are kept for the period configured by the workshop (default 12 months); account data is kept while the account is active and for up to 90 days after closure; enquiry data is kept for up to 24 months. After that, data is deleted or irreversibly anonymised. Backups roll off within 35 days of deletion.
We use encryption in transit (TLS) and at rest, role-based access control, audit logging, and access restricted to authorised personnel. No system is perfectly secure; if a personal data breach occurs we will notify affected parties and the Data Protection Board of India as required by law.
Under the DPDP Act you have the right to access a summary of your data, correct or complete it, erase it, withdraw consent at any time, nominate another person to exercise your rights, and have your grievances addressed. To exercise any right, email abhijeet@akrabhi.com or use the steps on our Data Deletion page. We aim to respond within 30 days. If you are not satisfied, you may complain to the Data Protection Board of India.
If you are a customer or visitor of a service centre, the workshop is generally the party responsible for your data; we will help route your request to them.
Motovu is a business tool for adults and is not directed at children under 18. We do not knowingly collect personal data of children. If you believe a child’s data has been provided to us, contact us and we will delete it.
Our website uses only essential cookies and basic privacy-friendly analytics. We do not use advertising cookies.
Data is hosted on secure infrastructure, primarily in India. If data is processed elsewhere (for example by a messaging provider), we require appropriate safeguards and only transfer to countries permitted under Indian law.
We may update this policy as our product or the law changes. We will post the new version here with a new effective date and, for material changes, notify account holders.
Grievance Officer: Abhijeet
Company: Akrabhi Softlabs Private Limited
CIN: U72900OR2018PTC029102
Registered office: K4-113, Kalinga Nagar, Bhubaneswar, Odisha 751019, India
Email: abhijeet@akrabhi.com
Motovu